Frequently Asked Questions

If you have a query please have a look below at our our frequently asked questions...if you still can't find what you're looking for head over to the 'contact' page to pop me an email. 
You are welcome to cancel/amend your order within 48 hours should your order have not been started.
Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned in the condition/packaging in which it was received. Earrings, personalised, commissioned pieces, sale/sample sale, limited edition pieces including those within the 'CB Loves' or 'CB Edit' collection and the 'GIVE BACK Bangle' are non-returnable/non-refundable.
Postage is not refunded.
Any returns/refunds for orders which have received a free gift during a promotion period will be expected to return the free gift, should this not occur the gift value will be deducted from your refund.
Multiple exchanges may incur an administrative charge.

  TO ARRANGE A RETURN PLEASE EMAIL or head to our contacts page.
You will be given a unique returns reference number, returns received without this will not be prioritised and may result in a delay.
For Jewellery care information please email or check your enclosed jewellery care card within your order.
If you wish to return your jewellery for a professional polish pop me and email and this can be arranged.
I already have some Stanley and Maud and would like to add to it...
Additional charms can be purchased here...
Do you sell gift vouchers?
Yes gift cards are available, they will be emailed straight away after you've purchase so you won't need to worry about dispatch meaning you won't be in trouble if you've accidentally forgotten that special date!
You can purchase them here...
What does Gold Filled mean?
"Gold filled"comprises a solid layer of gold (14k) permanently bonded to a base metal, such as brass. It is very hard wearing and under normal wear the gold will not peel or flake, unlike gold plate, and is commonly used as a more economical alternative to pure gold.

"It is against the law in the course of a trade or business to sell or describe precious metal articles in the UK that are un-hallmarked and above the weight exemptions. Items below 1.0g of gold, below 7.78g for silver and below 0.5g for platinum are exempt." | LONDON ASSAY OFFICE.

All appropriate designs are hallmarked by The Assay Office, this assures you of the quality and authenticity of the design. If a design doesn't require hallmarking but it's something you'd like this can be arranged for a fee via the contact tab.

Social Media
All of Stanley and Maud's social channels are managed by Charlotte Boulton, owner. Photos are taken of most makes and designs, if you wish not to have your design photographed or shared at all an email must be sent at the time of ordering. Don't worry images with obvious personalisations aren't shared at the time of making as not to spoil any surprises.