Free delivery on all UK orders over £50 | Free premium gift wrap on all orders over £75 | Free Personalisations ★ OPEN FOR C H R I S T M A S orders

Frequently Asked Questions

If you have a query please have a look below at our our frequently asked questions...if you still can't find what you're looking for head over to the 'contact' page to pop me an email. 
FOR INFORMATION REGARDING CHRISTMAS 2019 click here

 

 

Cancellations | Returns | Exchanges
You are welcome to cancel/amend your order within 48 hours should your order have not been started.
Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned in the condition/packaging in which it was received. Earrings, personalised, commissioned pieces, sale/sample sale and limited edition pieces including those within the 'CB Loves' collection are non-returnable/non-refundable. Postage is not refunded.
If you have an issue with absolutely anything please contact me and I will try my upmost to ensure you're a happy 'Stanley and Maud' customer.
Any returns/refunds for orders which have received a free gift during a promotion period will be expected to return the free gift, should this not occur the gift value will be deducted from your refund.
Multiple exchanges will incur an administrative charge.
RETURNS/EXCHANGES;
Stanley and Maud 
Unit 21361, PO Box 7169, Poole, BH15 9EL
Items sent through Stanley and Maud's PO Box will be received within approximately a week.
Please package/post safely and securely as Stanley and Maud are not responsible for any damage or loss on route.
IMPORTANT- Include the following information within your parcel;
Full name, delivery address, order number, email address, reason for return
Failure to include the above will cause a delay.
If you're exchanging all/part of your order you can pay for returns delivery here;
 
Item Information and Jewellery Care
For Jewellery care information please email stanleyandmaud@gmail.com or check your enclosed jewellery care card within your order.
If you wish to return your jewellery for a professional polish pop me and email and this can be arranged.
What does Gold/Rose Gold Filled mean?
"Gold filled"comprises a solid layer of gold (14k) permanently bonded to a base metal, such as brass. It is very hard wearing and under normal wear the gold will not peel or flake, unlike gold plate, and is commonly used as a more economical alternative to pure gold.