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Standard Post- £2.25- Second Class standard service
Recorded delivery- £3.25- First Class service- is not tracked but will require a signature
Special Delivery- £7.25- Delivered by 1pm the Next Day (Mon- Thurs)- this service includes end to end tracking and will require your signature. If you require Special Delivery for a weekend please email email@example.com to arrange additional payment- this option is not available on the website.
Southern Ireland//International Shipping Orders
Please email firstname.lastname@example.org for a bespoke shipping quote, we currently only ship orders within the UK.
Stanley and Maud are not responsible for any additional courier/postage/overseas tax charges upon delivery.
Please ensure you select the correct Postal Service // If your delivery address is a work address SM advise selecting a tracked/signed for service not a standard service as any loss will not be covered for a refund or replacement.
STANLEY AND MAUD ADVISE ALL ORDERS OVER THE VALUE OF £50 ARE SENT VIA SPECIAL DELIVERY AS ANY LOSS OR DAMAGES TO YOUR ORDER MAY NOT BE COVERED FOR A REPLACEMENT // REFUND FOR THE FULL AMOUNT.
Orders are dispatched within 14 working days via the postal service chosen at checkout.
Orders placed on a weekend // bank holiday will be processed the following working day, this may affect the 14 working day dispatch time.
If you require your order for a specific date which falls short of the dispatch timescales please email email@example.com prior to ordering.
You are welcome to cancel/amend your order within 48 hours of placing your order.
Refunds are accepted within 14 days if the item is unworn, undamaged and returned in the condition/packaging in which it was received. Personalised and Commissioned pieces are non-returnable/non-refundable.
If you have an issue with absolutely anything please contact me via email firstname.lastname@example.org and I will try my upmost to ensure you're a happy 'Stanley and Maud' customer. I'm not a robot and can make mistakes...should this occur I will do my best to fix the matter as soon as I can.
Returns should be sent to;
RETURNS, Stanley and Maud, 22 North Terrace, Mildenhall, Bury ST Edmunds, Suffolk IP28 7AB
Please wrap/post safely and securely as Stanley and Maud are not responsible for any damage or loss on route.
IMPORTANT- Include the following information within your parcel;
Full name, delivery address, order number, email address, reason for refund/exchange
Failure to include the above will cause a delay.
For Jewellery care information please click here.
Part of the Stanley and Maud collection has been completely handcrafted, pieces may show imperfections and signs of workmanship but this adds to the unique charm of having something handmade.
Made in Great Britain using only materials sourced within Great Britain.
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